Online Consultations
Explanation and Engagement Letter
THE CONSULTATION PROCESS
Online Consultations for New Clients. All initial consultations with new clients are now handled online, not in the office. An online consultation consists of an hour of attorney time and is intended to substitute for the same time one would spend with an attorney in his or her physical law office. It is a discussion and case evaluation. Production of new legal documents is not included.
Established Online Process. We have an established process for online consults based on working with over a thousand online clients:
(1) be sure that we have told you that we are available to consult on the legal matter you wish to discuss (we may have already made this clear in our response);
(2) read, sign, and return this consultation engagement letter;
(3) make advance payment of the quoted fee on the payment page of the website;
(4) supply background and context, copies of relevant documents (Note that the time it takes for the attorney to read client messages and background documents is included in the hour);
(5) provide a list of any specific questions you have.
Documents. Please have any relevant documents (the sales contract, for example) ready for review.
If you have an LLC or other entity that is involved, we will likely need to see the formation and approval documents.
Duration. The introductory consultation may last up to one hour spread over a period not to exceed 3 consecutive business days (business hours apply) when it automatically concludes. Note please that this is not an unlimited three-day consultation. One hour is the limit.
Pre-Conditions and Guarantees. Other than stating that the matter is within our area of practice, we do not agree to any pre-conditions or provide any assurances as to the outcome of a consultation.
Scope of Work. It is important to be realistic and reasonable about the quantity and scope of material that will be discussed in the introductory hour. Not every legal problem can be analyzed and solved in a one-hour consultation.
Initial Exchange by Email. We always begin with an email exchange/discussion so we can gather basic facts and documents before answering questions.
Phone Call. An optional call is available so long as time remains within the allotted hour. Some clients find this useful, others do not. In any case, we do not jump straight to a phone call without first gathering basic facts and documents.
Our Response Time. No scheduling or fixed appointment time is required to begin. We will respond promptly although this can vary somewhat due to our backlog and the complexity of your inquiry. We try to be flexible and reasonable and ask that you please do the same.
Automatic Conclusion. The consultation automatically concludes (without notice or consent) after 1 hour or 3 business days after payment have passed, whichever occurs first.
Acceptance of Cases. We are a small and specialized law firm and regret that we cannot accept every case. Providing an initial consultation does not obligate our firm to continue handling the matter going forward. Note: we are not currently accepting new litigation cases.
POLICIES RELATING TO LEGAL FEES
Our Goal is Maximum Transparency on Fees. Our website posts a thorough flat-fee schedule. We offer as many flat fees as we reasonably can. If a flat fee does not apply, then for general legal consulting our regular $450 hourly rate will usually apply. If in doubt, inquire.
Fees Shown are Guidelines. We reserve the right to vary these fees based on circumstances and to decline any case at our sole discretion.
Our Goal is Maximum Transparency on Fees. Our website posts a thorough flat-fee schedule. We offer as many flat fees as we reasonably can. If a flat fee does not apply, then for general legal consulting our regular $450 hourly rate will usually apply. If in doubt, inquire.
Advance Payment is Required. The fee for the introductory consult for new clients is $250 for matters up to $500,000; $350 for matters up to $1M; and for matters involving $1M or more, either our flat-fee schedule applies or for general consulting our regular $450 hourly rate applies as may be appropriate under the circumstances.
Introductory Consultation. A discounted flat fee is quoted for a one-hour introductory consultation. However, if the transaction is complex, document-heavy, or if the client has extensive questions, then the client should be prepared for hourly fees beyond the initial hour.
Nature of a Flat Fee System. A consultation is a stand-alone value-added legal service rendered for a flat fee. Other legal services are separate billable events in a flat-fee system. A consultation does not include any other legal services. It is not credited toward other legal services.
No Accounting for Flat Fees. Flat fees are not held in trust or escrow. No hourly accounting is ever kept or made in flat-fee matters and the client has no right to demand one. Multiple diverse tasks incur separate flat fees. Costs, if any, are not included. Flat fees are always quoted as “plus costs” if any.
Bundling. Attempting to bundle multiple diverse legal topics may into one intro consultation hour is not permitted. This never works. An hourly arrangement should be considered instead.
Flat-Fee Quotes are Good for 3 Business Days. Any flat fees we quote to clients automatically expire after 3 days without necessity for notice to anyone. This includes statements we may prepare for the client. After the three-day period, quoted fees may change.
Refunds. If it is determined very early in the process to terminate the consultation (before substantial attorney time is expended) we will promptly provide a full refund by means of: (1) an immediate PayPal refund or (2) a law firm check sent by U.S. Mail. However, there is no refund once the attorney expends time and effort examining a file and discussing it with the client. Reading client documents and answering questions consumes attorney time and is a service to the client. Once this happens, a consultation has occurred and the client’s payment becomes entirely non-refundable.
Unfavorable Legal Advice. There is no refund if the legal advice we provide is unfavorable to the client or we (at our discretion) decline to handle the case after the consultation is completed. A consultation is not an advance commitment on our part to handle the case going forward.
Consultations Not Credited to Future Services. Consultations are stand-alone value-added services. Attorney time has been expended and benefit has been provided, so fees paid have been fully earned. Accordingly, consult fees are not applied as credits toward future legal services.
Hourly Billing as an Alternative to Flat Fees. Our hourly rate is $450 with a one-hour minimum.
Expiration of Flat Fees. All payments, retainers, overpayments, or credits to a client´s account must be used within six months or they automatically expire fully and in their entirety, without exception.
LIMITATIONS ON THE CONSULTATION
Review/Comment Versus a Total Re-Write. The flat-fee review and comment process offers only that: review and comment for one hour. An introductory consult fee is not a flat fee for the total re-write of a legal document. This inevitably takes longer than one hour, so the hourly rate applies.
No Review of DIY, Internet, or Junk Documents. We offer review/comment on (1) TREC and TXR contracts so long as they are filled in and not yet signed; and (2) on other types of legal documents so long as they were prepared a lawyer or real estate broker. We do not review homegrown or amateur documents, forms from the Internet, or forms from real estate seminars. These low-end documents cannot be fixed by a “review.” To meet professional legal standards, they must be replaced. See our posted fee schedule.
Complex or Document-Heavy Matters. These types of cases are usually unsuitable for an introductory one-hour consult. Legal advice and services for complex cases will, at our discretion, incur our usual $450 hourly rate from the outset.
Real Estate Contracts That are Already Signed. The contract controls the transaction, the rights and remedies of the parties, any special requirements, the conditions of closing, and the content of the closing documents. If the contract is already signed, the opportunity to affect these issues or to add beneficial provisions has likely been lost. Accordingly, if we review such a contract, our comments are (by necessity) limited to explaining what the client has already signed rather than focusing on changes or negotiating points. We may decline to offer a consultation or other service in cases where the contract is already signed.
Limited Liability in Real Estate Consultations. In the case of limited services (e.g., a consultation that does not include full representation in the entire transaction) the client agrees that our law firm shall have NO professional liability whatsoever for portions of the transaction not handled or advised upon by us.
A Lawyer Does NOT Replace a Realtor. Although this law firm offers real estate contract and document-related legal services, and our attorney has a broker’s license, it is important to understand that consulting with an attorney does not substitute for the broader range of services provided by a real estate agent or broker.
No Texting Please. We do not offer consultations or any other legal services by text. While texting may be suitable for casual communications, texting of sentence fragments and one-liners is not suitable for a nuanced legal case. Please use a keyboard device and take your time.
No Group Consults Please. We do not offer group consultations with multiple persons at different email addresses. Group discussions may work in a law office conference room but they quickly become chaotic and unproductive by email. We work with one client (or married couple) at one email address.
No Consults on Behalf of Third Parties. We occasionally receive inquiries from persons who are asking about the legal situation of another. For liability/confidentiality reasons, our policy is to deal directly with the actual client and not through an intermediary.
No Guarantees. We cannot guarantee that a consultation will offer a remedy for your legal issue, nor can we guarantee that our guidance will be what you want to hear.
Client ID. The requirement of government-issued photo ID is now common at law firms, medical offices, and other professional firms everywhere. Fraud is rampant. We do not work with anyone who declines to provide ID.
DOCUMENT TRANSMISSION
Supporting Documents. Please provide legible and relevant copies of supporting documents in easily downloadable form. Please scan/email in the usual manner, each as a single document and a separate attachment, and NOT as multiple individual pages or separate jpegs.
Email Attachments. Email attachments should be in pdf, Word, WordPerfect, Excel, or other common software. Please do not send documents in the physical mail. Avoid Dropbox or any method that requires us to get a password and enter a third-party site in order to gain access to your documents. Do NOT apply any form of encryption.
Data Dumps. Send us only the information or documentation that we request. Dozens or hundreds of extra and unnecessary pages make your file much more cumbersome and time-consuming for us to download, read, and manage. We rely on you to screen out irrelevant material. The time it takes to sort through large data dumps of irrelevant material is docked against your allotted hour.
GENERAL TERMS OF SERVICE
Terms of Service. All of our firm’s general terms of service (transparently posted on the website) apply without exception to all persons receiving legal services from this firm.
Business Hours, Weekends, and Holidays. We take business hours seriously. We are not Amazon. Traditional business hours apply (Monday through Friday, 8-5 CST) subject to our posted vacation schedule. By special request, it is possible that certain services may be available during off hours for an additional fee of 20%.
After-Hours Emails. After-hours, weekend, and holiday communications are discouraged and we have absolutely no obligation to respond to same during off hours. Such emails are viewed by us as being received on the next regular traditional business day.
Engagement Letter. This document is an engagement letter setting out the terms and conditions of your consultation. If you wish to proceed, your agreement and signature(s) are required below.
________________________________ _______________
SIGNATURE DATE
________________________________ _______________
SIGNATURE DATE