Process for Online Consultations
Our online process has proven very popular with clients, because it is unrushed and the client has a written email record of the legal advice given. This is an email-oriented office, so our online consultations begin with an email back-and-forth dialogue between attorney and client supplemented by a follow-up phone or video call if necessary. We’ll need a concise email summary of the facts of the case and a list of any questions the client may have, along with all relevant background documents, if any. Gathering this information is our first step.
Because of the nature of our online consultation process, the client is required to have full online capability for both emailing from a keyboard device and electronic transmission of documents.
A paid preliminary consultation is required in all cases and document requests where the subject matter is complex and requires close scrutiny before a clear determination can be made about what specific legal action or strategy is appropriate.
We do not offer consultations or any other legal services by text. Texting does not support a thorough and professional discussion of legal issues and conclusions, so a keyboard device is required.
Also: a consultation involves one client at one email address at a time. We do not offer group consults online. While group legal discussions may be fine in an office conference room, they simply do not work by email.
Our goal is to thoroughly discuss your legal issues. However, all law firms impose time limits on consultations. The maximum available attorney time is one hour or two hours (depending on the type of consultation involved—see consultation types above, some of which allow for one hour and others for two) which may be spread over up to three consecutive business days, after which the consultation automatically concludes.
By way of clarification, our consultations are not “three-day consultations.” Our policy permits a consultation to be spread over that period up to the maximum allowable attorney time. This is an accommodation to the client in order to facilitate thorough Q&A.
There is no refund of a consultation fee once the attorney expends time and effort advising a client or working on a file. Likewise, there is no refund if the legal advice is not what the client wants to hear. Consultation fees apply in full even if our analysis and advice is unfavorable or disappointing to the client.
Online Document Preparation
In addition to online consultations, we offer a full range of real estate and business documents online. Fees begin at $350. A paid consultation is recommended prior to ordering documents. Unless you are absolutely certain that a particular document is what is needed, and you are absolutely certain of its legality in the circumstances, a paid consultation is recommended so we can review your case and determine the correct legal solution. If we invest time and work in document preparation, and it turns out that the document you ordered was not the correct solution for the situation, and a refund is requested, then an appropriate fee for our efforts (not less than a consult fee) will be deducted from any fees paid.
Note please that a consultation does not include free document preparation, nor does a document request include a free consultation. These are separate items in a flat-fee system.
We are generally available on business days during normal office hours (Monday through Friday, 8-5 CST). Our response time for online consultation questions is usually one to two business days from the time we receive all necessary information and payment from the client—but this may vary depending on complexity and backlog. No appointment is required to begin the process, although phone or video calls do require an appointment on a business day during business hours.
Advance Payment Required
Advance payment is required (there is a payment page on our website). In the case of online consultations and document preparation, files go into our queue in the order in which payment is made. Note that we do not open a file or save attachments until payment is made, so please wait until after you have retained us to send documents and attachments, as there will be no file to put them in. For in-office appointments, payment must be received before the appointment goes onto the attorney’s calendar.
The payment page of our website offers a variety of payment options including credit/debit and Paypal as well as wire transfer and direct deposit to our operating account at Wells Fargo. If you would like to have a no-obligation itemized statement prior to making payment, we will gladly provide one. We will need the name and mailing address of the person or company to be billed, as well as the type of document(s) or consultation you are requesting, the address of the property that is the subject of your inquiry, and other basic details in order to generate a proper invoice.
Transmission of Your Supporting Documentation
We will need to see your background documents in order to thoroughly advise you, so after retaining us (not before please, since we will not yet have set up your file), you should electronically transmit copies of supporting documents by email or by fax to (832) 201-5327 Please do not send us original documents in the physical mail. Emailed documents should be sent as standard attachments in pdf, Word, or WordPerfect. Use our general office email address, LoneStarLandLaw@aol.com.
Please provide only documents that are directly relevant to your case. Sending us a hundred-page title company file when we’ve requested only a three-page warranty deed would be an example to avoid. This adds to download and handling time and could increase your fees. Also, for reasons of legibility and clarity, please avoid jpeg or i-phone photos of documents.
And we always appreciate it when a client provides us with a concise written summary of the facts plus a list of specific questions, if any.
We ask that you not impose barriers to our accessing your documents, such as passwords or encryption; attachments that cannot be downloaded or printed; or requiring that we first go to a third-party document site, obtain a password or learn a process to enter; etc. As you might imagine, a real estate law office works with dozens of emailed documents daily. We need immediate and easy access to these documents to do our job. If you are not comfortable with the security of this process, then you may wish to consider consulting another law firm, at their offices, where you can present your documents in person.
No Tax, Accounting, or Bookkeeping Advice
Note please that we do not offer tax, accounting, or bookkeeping advice. Always consult a qualified CPA in conjunction with seeking legal advice on business and real estate matters.
Next Steps – Contact Us
Please go to our contact page and complete the Client Inquiry Form. We will need a concise summary of your situation, including the following: What is your case about, briefly? Who are the parties involved? Where does it occur? In Texas? Which city or county? When does it occur—what is the timeframe/timeline? Why are you seeking legal assistance? A consultation? Document preparation?
When you inquire, we will be glad to tell you if we are available to handle your case and quote a fee. You will then have the option of proceeding with paid legal services if you wish.
Our initial no-charge response to your inquiry is preliminary and general in nature and not a thorough analysis or formal legal opinion upon which anyone may rely. It is not a consultation. We do not become your attorney until payment is made and we expressly agree to accept the case. These and other terms of service apply to everyone without exception. Please read these policies before engaging us.
Thank you for your interest in our law firm. We look forward to being of assistance to you.