Process for Online Consultations
Our online process has proven very popular with clients, because it is unrushed and the client has a written email record of the legal advice given. We are an email-oriented office, so our online consultations consist of an email back-and-forth dialogue between attorney and client which may be supplemented by a follow-up phone call if necessary. We’ll need a concise email summary of the facts of the case and a list of any questions the client may have, along with background documents, if any. Our attorney’s objective is to first gather basic facts and documents, after which he can offer a legal opinion, answer questions, and advise on suggested options.
The maximum available attorney time is one hour or two hours (depending on the type of consultation involved—see consultation types above, some of which allow for one hour and others for two) which may be spread over up to three calendar days, after which the consultation automatically concludes. By way of explanation, this is not a “three-day consultation.” Our policy permits a consultation to be spread over that period of time, up to the maximum allowable attorney time, in order to facilitate thorough Q&A with the client.
Availability and Response Time
We are generally available on business days during normal office hours (CST). Our response time for online consultation questions (and most online document preparation projects) is usually one to two business days from the time we receive advance payment and all necessary information from the client—but there can be some variation depending on our backlog. No appointment is required to begin the process, although phone calls do require an appointment on a business day during normal business hours (CST).
Advance Payment Required
Advance payment is required for both online and in-office services (we do not send bills after the fact). In the case of online consultations and document preparation, files go into our queue in the order in which payment is made. We do not open a file or save attachments until payment is made, so please wait until after you have retained us to send documents and attachments, as there will be no file to put them in. For in-office appointments, payment must be received before the appointment goes onto the attorney’s calendar.
We offer a variety of available payment options including credit/debit and Paypal, as well as wire transfer and direct deposit to our operating account at Wells Fargo. If you would like to have a no-obligation itemized statement prior to making payment, we will gladly provide one.
Transmission of Your Supporting Documentation
After retaining us (not before please, since we will not yet have set up your file), please send copies of supporting documents by email or fax to (832) 201-5327. We will need to see these in order to thoroughly advise you. Please supply only documents that are directly relevant to your legal issues.
Please go to our contact page and complete the Client Inquiry Form. We will need a concise summary of your situation, including the following: What is your case about, briefly? Who are the parties involved? Where does it occur? In Texas? Which city or county? When does it occur—what is the timeframe/timeline? Why are you seeking legal assistance? A consultation? Document preparation?
When you inquire, we will be glad to tell you if we can handle your case and quote a fee. You will then have the option of proceeding with paid legal services if you wish. We can also generate a no-obligation itemized statement for you upon request.
Our initial response will be preliminary and general in nature and not a thorough analysis or formal legal opinion upon which anyone may rely. We do not represent you as your attorney until payment is made and we accept the case.